Terms and Conditions

  1. The type of individual panes of double-glazing and there arrangement shall in the absence of any special arrangement detailed in the contract be determined by the company. Glass used by the company in its double-glazing units shall be of a thickness and weight determined by the company’s technical surveyors. The company excludes liability for optional effects attributable to natural phenomena.
  2. Only glass from the suppliers of the highest reputation will be used in the company double-glazing units but no guarantee is given that any glass so used is perfect: SAVE AS FORESAID the company guarantees to repair or replace without charge for the labour or material any unit which develops a fault due to defective material on construction if written notice of the fault or defect is given within TEN YEARS of the date of installation. This does not include minor imperfections in glass. Guarantee for all types of locking system is one year.
  3. Although time is not the essence of this contract, the work will be commenced as soon as possible but liability cannot be accepted for any delay to circumstances beyond the company’s control.
  4. All the terms of the contract between the company and the customer are contained in the contract and these conditions and no oral or written arrangements between the customer and any agent or representative of the company not mentioned in the contract shall binding upon the company.
  5. It is the customer’s responsibility to tell company if the property is in the conservation area.
  6. The customer will give access to the premises to the company, its employees and workmen at all reasonable times so that the company may complete the installation in accordance with this contract.
  7. Prior to work commencing all area must be cleared of furniture and such as we will not be held responsible for any accidents.
  8. Any alteration to pelmet or blinds found necessary to house double-glazing is the responsibility of the customer.
  9. Any plaster or rendering work will not be repainted nor decorating work included. Telephone and alarm systems will not be re-installed. Any hidden wiring if damaged is not the responsibility of the company.
  10. Any secondary glazing taken out will not be refitted.
  11. The company cannot accept any responsibility for any glass breakage after installation.
  12. Our representative is authorized to accept a cheque or cash with this order. Our installer is similarly authorized to accept payment when order is complete. All cheques are to be made payable to the company. It is understood that there are no agreement between the company’s representative and the customer other that those embodied in this contract.
  13. FINAL PAYMENT DUE MUST BE MADE IMMEDIATELY UPON COMPLETION OF INSTALLATION TO THE FOREMAN OR IN THE CASE OF A SUPPLY ONLY TO THE DELIVERY DRIVER. CUSTOMER MUST RETAIN THEIR COPY OF THE CONTRACT AND ENSURE THAT THIS RECEIPTED BY THE PERSON TO WHOM PAYMENT IS MADE.
  14. This contract is binding on both the parties and is not subject to cancellation. The company does however reserve the right to cancel this order if upon receipt of our surveyors working detail we consider with due consultation with customer that satisfaction is not likely to be received with this installation.
  15. In the case of any orders being cancelled after survey, minimum fee of £ 150.00, 2% of the value of the total job will be charged for surveying charges. But the Customer has a right to cancel the contract without any penalty, in case it is informed in writing to the company within seven days (not including Sundays or Bank Holidays).